Shipping + Store/Curb Pick-Up
Store/Curbside Pick-Up
Store pickup orders are typically ready within 1-4 hours. For items marked as "Pre-Order" or "Stocked at Warehouse," you will receive a notification when your item has arrived and is ready for pickup.
By selecting store pickup, you’re helping to reduce the environmental impact of shipping and supporting our small business. When you pick up in-store, it allows us to save on shipping costs, which means we can invest more in providing better products and services to you. Plus, you’re helping us minimize waste, contributing to a more sustainable and eco-friendly community.
Thank you for choosing to shop small, save on shipping costs, and make a positive impact on our business and the environment!
Shipping Information
Most orders are shipped from our Portland, OR, store or warehouse via USPS, FedEx, or UPS and typically arrive within 3 to 7 business days once shipped. Please note that shipping times are estimates, and any delays (due to weather, warehouse closures, etc.) are beyond our control. Orders are usually processed daily, but may take up to 3 days for processing. Special orders like furniture or online exclusives have specific shipping guidelines; please check the individual product description for details on lead times. Some items are shipped directly from the central warehouse to reduce handling and minimize potential damage, as well as to support eco-friendly shipping practices. You’ll receive tracking information once your order is ready to ship.
Delivery Surcharges + Oversized Freight
Unfortunately, some manufacturers or items have a required surcharge for larger items that cannot be waived; these fees will be listed at checkout or in the item itself for any individual item that falls into this category.
I Haven’t Received My Order, But It Shows Delivered
If your order shows as delivered but you have not received it, a claim must be filed with the shipping carrier. We recommend that the recipient initiate the claim, as this is usually the most efficient process. Once the claim is resolved, we will either issue a refund or reship the item. Please note, we cannot offer refunds or replacements until the claims process is complete. Posh Baby is not responsible for items once they have been delivered or due to theft.
Returns, Cancellations, and Refusals
Once an order has been slated to ship, we are unable to cancel it. If you need to return an item after it has shipped, please contact us immediately. Some items, particularly online exclusives, are not stocked in-store and are not eligible for return. If you have concerns about an item's return policy, please reach out before purchasing to confirm. View our return/exchange policy HERE
If a package is refused or cannot be delivered and is returned to us, the customer will be responsible for all round-trip shipping and handling fees. Restocking fees may also apply. A signature is required for most orders, especially larger items like furniture or gear. Delays beyond our control (such as weather or carrier issues) are not eligible for cancellations, refusals, or refunds.
If you have any additional questions, please call us at 503-478-7674 or message us via chat.
Testimonials
I have had such wonderful experiences shopping here! I purchased a stroller in Nov. 2019 and before deciding to buy it, we were able to take the floor model outside for a spin, and were even able to try folding it up and putting it in our trunk, to make sure it'd fit. They even had these weighted sacks to put in the stroller, to stimulate baby weight while pushing it around. Super helpful! We tested it out several months before deciding to buy it, and we felt zero pressure from the staff the day we tested it. We appreciated that so much, and it led us to ultimately buy it there, and we've been so happy to continue to support them since!
Our recent car seat purchase was phenomenal. I bought convertible car seats online for our twins, to pick up in store. I made an appointment to have them installed (included in the purchase) and it was so smooth. I told her where I wanted the seats installed, and when she was almost done with the second one, I panicked, because I realized the second seat location wasn't going to work for us. She was so kind and patient with me, and talked me through my concerns. Once we figured out that it needed to move one seat over, she happily switched it for me, and even said if I decided later that I wanted them rearranged and wanted her help, I could just come back and she'd do it for me.
You won't regret buying from Posh Baby!
The Covid safety at the store was great too.
From the minute I got pregnant (the first time) I knew this was going to require some GEAR! I committed early on to SHOP LOCAL as much as possible. Posh Baby has it all, for all stages of baby to toddler. I bought all my big things there - stroller, car seats, boosters, crib and glider chair as well as eating and drinking accessories- you know what? It felt GOOD to give my money to a small business! Everyone there has been great to work with, they remember me when I visit. Now I'm pregnant with my 2nd and I kept everything, which is really validating my investment in the quality items I purchased from Posh!
As someone who despises big box stores with every option available especially junk options, I feel Posh Baby is an awesome store if you have a little one on the way or have one already. Sometimes I wish I had another baby so I could keep shopping here. I love the selection of goods and the staff are very eager to help with all the information one could need. I remember shopping here with my little guy on the way and thinking I had all my gear picked out before going to see all the stuff in-person. But when I got there and received information and was shown other options I ended up with gear that best fit what I needed. This place is the best baby shop in town!
What a great selection of baby clothes. So many fun, sweet outfits... it hard to contain yourself. The staff is delightful and helpful. Always fun to browse and come away with sometime wonderful.