Most purchases are shipped from our Portland, OR warehouse by USPS, FedEx or UPS and will usually arrive within 3 to 7 business days once an order has shipped. However, shipping times are approximate, and any delays once shipped are out of our control (weather, strike, aliens taking over, etc). Orders are typically processed daily, and take up to 24 hours to process. Special orders such as furniture have different shipping guidelines – please see individual product description for more information. You will receive tracking once the order is packed and ready to ship.
Shipping Outside The Continental US
We are happy to ship wherever you are in the world. Packages shipped outside of the continental US (Alaska, Hawaii, Puerto Rico, APO's & Canada etc) will not qualify for Free Shipping. We estimate a base rate for shipping costs during checkout. Please note, however, on some orders we may have to add additional shipping costs prior to shipment (we will notify you of these costs prior to any shipment, and you can cancel the order if you like). On larger items, a custom quote will need to be emailed to you directly. Please contact us at email@example.com with the items you wish to purchase, as well as complete shipping address and we will send you a quote! Any customs, duties, or other fees are the customer's responsibility, and Posh Baby cannot quote on those potential fees.
Not all items can be shipped outside of the US. Posh Baby reserves the right to cancel those items on your order.
Delivery Surcharges + Oversized Freight
Unfortunately, some manufacturers or items have a required surcharge for larger items that cannot be waived as part of our standard Free Shipping for orders over $75; these fees will be listed for any individual item that falls into this category.
Address Changes For Shipped Orders
There is a $20.00 charge for address changes on packages that need to be re-routed during delivery due to an incorrect address, which is just the same fee we are charged for correcting the address. Please be sure that you enter the correct shipping address during checkout. Some addresses cannot be changed, additional fees will apply when packages are returned to us and resent.
Returns, Cancellations, Unable To Deliver or Refusal
We cannot cancel an order once it has been shipped. If you need to return your order after it has already shipped, please contact us immediately. Some items are online exclusive products that we never stock in store and therefore are not eligible to be returned. If you are concerned about a particular item's return policy, please contact us PRIOR to purchasing to confirm. If a package is refused, or is unable to be delivered and is returned by shipper the customer is liable for all round-trip shipping and handling fees incurred, and some restocking fees may apply. The card used to place the initial order will be charged any shipping fees.
If you have any additional questions, please call us at 503-478-7674.