Shipping
Shipping Information
Most purchases are shipped from our Portland, OR warehouse by USPS, FedEx or UPS and will usually arrive within 3 to 7 business days once an order has shipped. However, shipping times are approximate, and any delays once an item has shipped are out of our control (weather, warehouse closures, etc). Orders are typically processed daily, but could take up to 3 days to process. Special orders such as furniture or online exclusive items have different shipping guidelines – please see individual product description for more information. Some items ship directly from a vendor's warehouse in an effort to minimize potential damage by shipping items multiple times, as well as to be more eco-conscious.You will receive tracking once the order is packed and ready to ship.
Shipping Outside The Continental US
AT THIS TIME WE ARE NOT ACCEPTING ANY INTERNATIONAL ORDERS
We generally do not ship internationally unless the package is under five pounds and does not have a dimension longer than 12 inches. However, we are willing to provide an estimate and can ship to you if you pay the shipping fees. Any customs fees, duties, etc. would be your responsibility as well and are not something that we can estimate. Delivery time is also the estimated time to deliver to the destination country. We cannot estimate how long a shipment will be delayed in customs or by any conditions out of our control.
If you would like a shipping quote, please email your full address along with the items that you would like shipped to customercare@poshbaby.com and we would be happy to provide you with one. *Please note that we will not ship car seats outside of the United States.* For other international shipping details please see our Shipping Information Page We cannot accept any returns, cancellations or refunds for International Orders. If a shipment has been lost, we will file a claim and once the claim has been completed, we will either refund you or reship the item.
Delivery Surcharges + Oversized Freight
Unfortunately, some manufacturers or items have a required surcharge for larger items that cannot be waived; these fees will be listed at checkout for any individual item that falls into this category.
I have not received my order, but it says delivered.
If a shipment has been lost, a claim must be filed with the shipping company. It is generally most efficient for the recipient to file the claim, so please reach out to us once you have initiated that process. After the claim has been completed, we will either refund you or reship the item. We cannot offer refunds or replacements until the claims process is complete. Posh Baby is not responsible for items once they have been delivered if additional shipping insurance protection was not purchased. You can purchase that HERE.
Returns, Cancellations, Unable To Deliver or Refusal
We cannot cancel an order once it has been shipped. If you need to return your order after it has already shipped, please contact us immediately. Some items are online exclusive products that we never stock in store and therefore are not eligible to be returned. If you are concerned about a particular items return policy, please contact us PRIOR to purchasing to confirm. If a package is refused, or is unable to be delivered and is returned by shipper the customer is liable for all round-trip shipping and handling fees incurred, and restocking fees may apply. An adult signature is required for most orders. Delays out of our control are also not eligible for cancellations, refusal and refunds.
If you have any additional questions, please call us at 503-478-7674.
Testimonials
I have had such wonderful experiences shopping here! I purchased a stroller in Nov. 2019 and before deciding to buy it, we were able to take the floor model outside for a spin, and were even able to try folding it up and putting it in our trunk, to make sure it'd fit. They even had these weighted sacks to put in the stroller, to stimulate baby weight while pushing it around. Super helpful! We tested it out several months before deciding to buy it, and we felt zero pressure from the staff the day we tested it. We appreciated that so much, and it led us to ultimately buy it there, and we've been so happy to continue to support them since!
Our recent car seat purchase was phenomenal. I bought convertible car seats online for our twins, to pick up in store. I made an appointment to have them installed (included in the purchase) and it was so smooth. I told her where I wanted the seats installed, and when she was almost done with the second one, I panicked, because I realized the second seat location wasn't going to work for us. She was so kind and patient with me, and talked me through my concerns. Once we figured out that it needed to move one seat over, she happily switched it for me, and even said if I decided later that I wanted them rearranged and wanted her help, I could just come back and she'd do it for me.
You won't regret buying from Posh Baby!
The Covid safety at the store was great too.
From the minute I got pregnant (the first time) I knew this was going to require some GEAR! I committed early on to SHOP LOCAL as much as possible. Posh Baby has it all, for all stages of baby to toddler. I bought all my big things there - stroller, car seats, boosters, crib and glider chair as well as eating and drinking accessories- you know what? It felt GOOD to give my money to a small business! Everyone there has been great to work with, they remember me when I visit. Now I'm pregnant with my 2nd and I kept everything, which is really validating my investment in the quality items I purchased from Posh!
As someone who despises big box stores with every option available especially junk options, I feel Posh Baby is an awesome store if you have a little one on the way or have one already. Sometimes I wish I had another baby so I could keep shopping here. I love the selection of goods and the staff are very eager to help with all the information one could need. I remember shopping here with my little guy on the way and thinking I had all my gear picked out before going to see all the stuff in-person. But when I got there and received information and was shown other options I ended up with gear that best fit what I needed. This place is the best baby shop in town!
What a great selection of baby clothes. So many fun, sweet outfits... it hard to contain yourself. The staff is delightful and helpful. Always fun to browse and come away with sometime wonderful.