Most purchases are shipped from our Portland, OR warehouse by USPS, FedEx or UPS and will usually arrive within 3 to 7 business days once an order has shipped. However, shipping times are approximate, and any delays once shipped are out of our control (weather, strike, aliens taking over, etc). Orders are typically processed daily, but could take up to 3 days to process. Special orders such as furniture or online exclusive items have different shipping guidelines – please see individual product description for more information, and most of these items are shipping direct from the vendors warehouse in order to minimize damage of shipping larger items twice, plus it better for the planet. You will receive tracking once the order is packed and ready to ship.
Shipping Outside The Continental US AT THIS TIME WE ARE NOT ACCEPTING ANY INTERNATIONAL ORDERS
We are happy to ship wherever you are in the world. Packages shipped outside of the continental US (Alaska, Hawaii, Puerto Rico, APO's & Canada etc) will not qualify for Free Shipping, nor the above rates. We estimate a base rate for shipping costs during checkout. Please note, however, on some orders we may have to add additional shipping costs prior to shipment (we will notify you of these costs prior to any shipment, and you can cancel the order if you like). On larger items, a custom quote will need to be emailed to you directly. Please contact us at firstname.lastname@example.org with the items you wish to purchase, as well as complete shipping address and we will send you a quote! Any customs, duties, or other fees are the customer's responsibility, and Posh Baby cannot quote on those potential fees. Please note that delivery times are estimates and do NOT include delays in customs or once it has reached the destination country. This could delay delivery up to a few weeks.
We cannot accept any returns, cancellations or refunds for International Orders. If a shipment has been lost, we will file a claim and once the claim has been completed, we will either refund you or reship the item.
Not all items can be shipped outside of the US. Posh Baby reserves the right to cancel those items on your order.
Delivery Surcharges + Oversized Freight
Unfortunately, some manufacturers or items have a required surcharge for larger items that cannot be waived; these fees will be listed at checkout for any individual item that falls into this category.
I Have Not Received My Order That Shipped But Shows As Delivered.
If a shipment has been lost, you will need to file a claim and once the claim has been completed and shows as lost, we will reship the item. This could take 7-15 business days to resolve. Because of the huge increase in "missing package scams" we will not offer refunds and cannot reship until you have filed a claim with the carrier and the carrier provides us with the final investigation results.
Posh Baby is not responsible for items once they have been delivered if additional shipping insurance protection was not purchased. You can purchase that HERE
Thank you for your understanding and patience with this, as we are a small business.
Address Changes For Shipped Orders
There is a charge for address changes on packages that need to be re-routed during delivery due to an incorrect address, this fee varies and is non-refundable. Please be sure that you enter the correct shipping address during checkout. Some addresses cannot be changed, additional fees will apply when packages are returned to us and resent as free shipping no longer applies.
Returns, Cancellations, Unable To Deliver or Refusal
We cannot cancel an order once it has been shipped. If you need to return your order after it has already shipped, please contact us immediately. Some items are online exclusive products that we never stock in store and therefore are not eligible to be returned. If you are concerned about a particular item's return policy, please contact us PRIOR to purchasing to confirm. If a package is refused, or is unable to be delivered and is returned by shipper the customer is liable for all round-trip shipping and handling fees incurred, and some restocking fees may apply. The card used to place the initial order will be charged any shipping fees. Delays out of our control are also not eligible for cancellations, refusal and refunds.
ADULT SIGNATURE REQUIRED for most orders.
If an order is lost in shipment, a claim will need to be filed and a replacement will be sent once the claim has been resolved. If an order was delivered but missing or stolen, it is no longer the responsibility of Posh Baby and you must file a claim with the delivery company. If you would like your order insured please contact us upon placing the order so we can process that for you.
If you have any additional questions, please call us at 503-478-7674.