Shipping

Shipping Information

Most purchases are shipped from our Portland, OR warehouse by USPS, FedEx or UPS and will usually arrive within 3 to 7 business days once an order has shipped. However, shipping times are approximate, and any delays once shipped are out of our control (weather, strike, aliens taking over, etc). Orders are typically processed daily, but could take up to 3 days to process. Special orders such as furniture or online exclusive items have different shipping guidelines – please see individual product description for more information, and most of these items are shipping direct from the vendors warehouse in order to minimize damage of shipping larger items twice, plus it better for the planet. You will receive tracking once the order is packed and ready to ship. 

Shipping Outside The Continental US AT THIS TIME WE ARE NOT ACCEPTING ANY INTERNATIONAL ORDERS

We are happy to ship wherever you are in the world. Packages shipped outside of the continental US (Alaska, Hawaii, Puerto Rico, APO's & Canada etc) will not qualify for Free Shipping, nor the above rates. We estimate a base rate for shipping costs during checkout. Please note, however, on some orders we may have to add additional shipping costs prior to shipment (we will notify you of these costs prior to any shipment, and you can cancel the order if you like). On larger items, a custom quote will need to be emailed to you directly. Please contact us at customercare@poshbaby.com with the items you wish to purchase, as well as complete shipping address and we will send you a quote! Any customs, duties, or other fees are the customer's responsibility, and Posh Baby cannot quote on those potential fees. Please note that delivery times are estimates and do NOT include delays in customs or once it has reached the destination country. This could delay delivery up to a few weeks.

We cannot accept any returns, cancellations or refunds for International Orders. If a shipment has been lost, we will file a claim and once the claim has been completed, we will either refund you or reship the item.

Not all items can be shipped outside of the US. Posh Baby reserves the right to cancel those items on your order. 

Delivery Surcharges + Oversized Freight 

Unfortunately, some manufacturers or items have a required surcharge for larger items that cannot be waived; these fees will be listed at checkout for any individual item that falls into this category.

I Have Not Received My Order That Shipped But Shows As Delivered.

If a shipment has been lost, you will need to file a claim and once the claim has been completed and shows as lost, we will reship the item. This could take 10-25 business days to resolve. Because of the huge increase in "missing package scams" we will not offer refunds and cannot reship until you have filed a claim with the carrier and the carrier provides us with the final investigation results.

Stolen Items

Posh Baby is not responsible for items once they have been delivered if additional shipping insurance protection was not purchased. You can purchase that HERE

Thank you for your understanding and patience with this, as we are a small business.

Address Changes For Shipped Orders 

There is a charge for address changes on packages that need to be re-routed during delivery due to an incorrect address, this fee varies and is non-refundable. Please be sure that you enter the correct shipping address during checkout. Some addresses cannot be changed, additional fees will apply when packages are returned to us and resent as free shipping no longer applies.

Returns, Cancellations, Unable To Deliver or Refusal

We cannot cancel an order once it has been shipped. If you need to return your order after it has already shipped, please contact us immediately. Some items are online exclusive products that we never stock in store and therefore are not eligible to be returned. If you are concerned about a particular item's return policy, please contact us PRIOR to purchasing to confirm. If a package is refused, or is unable to be delivered and is returned by shipper the customer is liable for all round-trip shipping and handling fees incurred, and some restocking fees may apply. The card used to place the initial order will be charged any shipping fees. Delays out of our control are also not eligible for cancellations, refusal and refunds.

ADULT SIGNATURE REQUIRED for most orders.

If an order is lost in shipment, a claim will need to be filed and a replacement will be sent once the claim has been resolved. If an order was delivered but missing or stolen, it is no longer the responsibility of Posh Baby and you must file a claim with the delivery company. If you would like your order insured please contact us upon placing the order so we can process that for you.

If you have any additional questions, please call us at 503-478-7674.

Testimonials

I have had such wonderful experiences shopping here! I purchased a stroller in Nov. 2019 and before deciding to buy it, we were able to take the floor model outside for a spin, and were even able to try folding it up and putting it in our trunk, to make sure it'd fit. They even had these weighted sacks to put in the stroller, to stimulate baby weight while pushing it around. Super helpful! We tested it out several months before deciding to buy it, and we felt zero pressure from the staff the day we tested it. We appreciated that so much, and it led us to ultimately buy it there, and we've been so happy to continue to support them since!
Our recent car seat purchase was phenomenal. I bought convertible car seats online for our twins, to pick up in store. I made an appointment to have them installed (included in the purchase) and it was so smooth. I told her where I wanted the seats installed, and when she was almost done with the second one, I panicked, because I realized the second seat location wasn't going to work for us. She was so kind and patient with me, and talked me through my concerns. Once we figured out that it needed to move one seat over, she happily switched it for me, and even said if I decided later that I wanted them rearranged and wanted her help, I could just come back and she'd do it for me.
You won't regret buying from Posh Baby!
The Covid safety at the store was great too.

Allison

From the minute I got pregnant (the first time) I knew this was going to require some GEAR!  I committed early on to SHOP LOCAL as much as possible. Posh Baby has it all, for all stages of baby to toddler. I bought all my big things there - stroller, car seats, boosters, crib and glider chair as well as eating and drinking accessories- you know what? It felt GOOD to give my money to a small business! Everyone there has been great to work with, they remember me when I visit. Now I'm pregnant with my 2nd and I kept everything, which is really validating my investment in the quality items I purchased from Posh!

Samantha

As someone who despises big box stores with every option available especially junk options, I feel Posh Baby is an awesome store if you have a little one on the way or have one already. Sometimes I wish I had another baby so I could keep shopping here. I love the selection of goods and the staff are very eager to help with all the information one could need. I remember shopping here with my little guy on the way and thinking I had all my gear picked out before going to see all the stuff in-person. But when I got there and received information and was shown other options I ended up with gear that best fit what I needed. This place is the best baby shop in town!

Josie

What a great selection of baby clothes. So many fun, sweet outfits... it hard to contain yourself. The staff is delightful and helpful. Always fun to browse and come away with sometime wonderful.