FAQ + Return Policy
What is your return or cancellation policy?
Bought something you don't quite love? Got a gift you didn't need? We'll get things sorted for you quickly and easily. We offer hassle-free Returns and Exchanges for most merchandise (exceptions apply) that is new, and still in the original packaging, unwashed, tags attached and in package in sell-able condition. It may be returned (at your cost) within 14 days of receipt of the product for a refund to the same credit card it was purchased on or a store credit, less the actual shipping and handling fees. After 14 days, up to 30, we will gladly issue a store credit or exchange, less the actual shipping and handling fees. We do not accept returns after 30 days from delivery of the product. This applies to all returnable items. Though we try to make sure as many products as possible do not incur a restock fee, we do require a 20% restock fee on the return of all stock furniture items. Customer is responsible for all fees with returning any item. Please email email@example.com for a return authorization first or use our Automated Return Center HERE
While we always want you to leave our store with exactly what you want, there are some items that we unfortunately cannot return or exchange:
- Merchandise that includes a Manufacturer Warranty is not returnable after it's been un-packaged and used, but will be covered by the Manufacturer Warranty Service if there is a defect.
- Sale merchandise - Items purchased on sale are Final Sale.
- Your custom order cannot be cancelled and is not returnable.
- Special Orders or Drop-ship orders
- Any "electronic/battery" item MUST be returned to the vendor, we are happy to assist with this
- Shipping / delivery / freight charges are non-refundable.
- If returning an item that qualified for FREE SHIPPING, you will be refunded your order amount minus the shipping fees associated.
- DockATots, mattresses, changing pads and nursing pillows are final sale due to safety.
- Car Seats (see below)
Why can’t I return my car seat?
Safety is our TOP priority! We are unable to accept any return or exchange for car seats once it leaves our store. Most retailers will accept returns and resell that car seat, since there is no way of knowing if a car seat has been in an accident, unless there if physical damage, we will only sell a seat we know has never been used. We will not take risks with your child's safety! The technology that keeps your baby safe in the event of accident is often invisible from the outside of the car seat. Internal damage can occur without any exterior damage showing. We want you to know that when you purchase a car seat from us, it is brand new and has never been taken out of our store. For that reason, we will not allow any returns on car seats. If you are local, feel free to stop by our store prior to purchasing and test our floor models out in your car!
If you have questions about an item you would like to return or exchange, please contact us. We will first verify that the item was purchased from our store, and then can discuss options for return or exchange. If you are the original buyer, we offer 15 day return for money back, given in the original form of payment, or 30 days for an exchange for store credit - either online or in store. If you received a gift, we can offer exchange for other items, or an in store gift card or online gift certificate.
What does “In Stock” on a product page mean?
Products marked as “In Stock” on our website can mean a couple of things. It can mean that we have the product at our store here in Portland, and it would be available to pick up in store or be shipped right away. Another reason that a product would be marked “In Stock” would be if the product is currently available from the vendor, and we are able to have the product shipped directly from the vendor’s warehouse to you. For this reason, being marked as “In Stock” does not necessarily mean that we have the product here at our store. If you have any questions about which products we have in store, please call us at 503-478-7674 and we would be happy to check availability.
What does “Ships Late Nov.” (timing and months will vary) on a product page mean? Generally this is about a two week window of when we expect items to be available.
Sometimes a product that we carry on a regular basis is backordered by the vendor. When this happens and we are provided with an estimated date that the product will be back in stock, we will pass along that estimated shipping date to our customers. If you place an order for an item with a later ship date, you are pre-purchasing that product which we will then ship to you once it is available again. We are not able to guarantee these dates, and they are subject to change at any time for reasons out of our control. If this estimated shipping date changes we will inform you via email as soon as we are informed of this change. If an estimated shipping date gets pushed out more than two weeks and the timeline no longer works for you, we are always able to cancel your order as long as the product has not shipped to you yet (may exclude custom orders). If you feel that you will need to cancel your order, please let us know as soon as possible so that we can make the proper arrangements and confirm it can be cancelled.
I want to purchase a product made by a brand that I see on your site, but I don’t see the specific product that I am looking for. Can I still order it?
Generally speaking, we are able to order any product from any of the brands that we feature on our site. There are some exceptions (products that are not available in the United States, for example) but for the most part we can order you exactly what you are looking for. If you would like to inquire about a specific product, email us at firstname.lastname@example.org or call us and we can provide you with details of availability, price, and timing.
How do I go about filing a warranty claim for a product that I purchased from you?
We offer only the highest quality brands here at Posh Baby, and the vendors that we work with stand behind their products. If you experience any problems or damage to a car seat, stroller, or piece of furniture that you purchased from our store, the vendor would like to hear from you so that they can make it right. All of our gear and furniture items come with a vendor warranty that will protect against manufacturing defects. Most of these vendors prefer that you reach out directly to them instead of coming back to our store because they have direct access to any resources they may need to fix or replace your product, and is generally a faster process as would have a different channel we would need to go through. That being said, if you require any assistance with attaining a proof of purchase or help navigating the warranty process we are always happy to help!
I Have Not Received My Order That Shipped.
If a shipment has been lost, we will file a claim and once the claim has been completed, we will either refund you or reship the item.
Do you ship outside of the continental US? AT THIS TIME WE ARE NOT ACCEPTING ANY INTERNATIONAL ORDERS
We generally do not ship internationally unless the package is under five pounds and does not have a dimension longer than 12 inches. However, we are willing to provide an estimate and can ship to you if you pay the shipping fees. Any customs fees, duties, etc. would be your responsibility as well and are not something that we can estimate. Delivery time is also the estimated time to deliver to the destination country. We cannot estimate how long a shipment will be delayed in customs or by any conditions out of our control.
If you would like a shipping quote, please email your full address along with the items that you would like shipped to email@example.com and we would be happy to provide you with one. *Please note that we will not ship car seats outside of the United States.* For other international shipping details please see our Shipping Information Page We cannot accept any returns, cancellations or refunds for International Orders. If a shipment has been lost, we will file a claim and once the claim has been completed, we will either refund you or reship the item.