For over 20 years, Posh Baby has been the trusted partner for families. We’re a small family business with a well-trained team focused on finding the right product for YOUR needs—not pushy sales.

Our boutique experience includes:

• One-on-one concierge guidance
• Hands-on gear demos
• Personalized product recommendations
• Exclusive rewards & loyalty program
• Expert advice from our trained team

Welcome to the Posh Baby Family. 💕

We’re way more than just an online registry! While other registries offer a digital platform, we offer that PLUS a complete boutique experience:

• 20+ years of trusted expertise
• One-on-one concierge guidance
• FREE car seat installations
• Hands-on gear demos
• Exclusive rewards
• Personalized product recommendations for YOUR family and lifestyle

Booking is easy! Choose your service:

• Baby Registry Appointment - Get personalized guidance from our expert team
• Car Seat Installation - FREE installation when you purchase from us
• One-on-One Gear Consultation - Expert advice tailored to your needs

📅 Book your appointment here

All consultations are complimentary. Our team will help you find exactly what your family needs.

Yes! If you purchase your car seat from us, we’ll install it for free. You just need to make an appointment.

Here’s how it works:

1. Select “Store Pick-Up” when purchasing your car seat
2. We’ll keep it here until your appointment
3. Book your free installation: poshbaby.com/pages/appointments

We don't accept returns on car seats once purchased. Once a car seat leaves our store, we have no way of knowing what's happened to it, whether it's been in an accident, dropped, mishandled, or even a "fake". We won't resell something we can't verify is safe. (Manufacturer defects are always covered, of course.)

Instead, let's get it right the first time. Visit our Portland boutique for a fit check in your vehicle with our certified car seat tech. They'll make sure you're getting the best seat for your car and your family. Can't make it in? Reach out and our tech can help you virtually too. Book your free installation: poshbaby.com/pages/appointments

We want you to be happy! Here’s our timeline:

Within 14 days: Full refund to original payment method OR store credit (excludes shipping & processing fees)

15–30 days: Store credit or exchange at full value (minus shipping fees)

After 30 days: Returns are not accepted

Questions? Reach out to customercare@poshbaby.com

The following items are final sale:

• Sale merchandise
• Mattresses, changing pads & nursing pillows (hygiene reasons)
• Car seats
• Gift cards
• Tavo Pet items
• Items not in original packaging
• Special order items
• Shipping & delivery fees

Yes! We’re happy to exchange gifts or offer store credit instead.

Here’s how:

1. Contact us with your gift details at customercare@poshbaby.com
2. We’ll confirm the item was purchased from Posh Baby
3. Choose a new item or get store credit

Need help? Email customercare@poshbaby.com with:

• Gift item name/description
• Approximate purchase date (if you know it)
• What you’d prefer: exchange or store credit

All Posh Baby gear and furniture purchases are backed by the full manufacturer’s warranty—we carry only the highest-quality brands.

What’s covered: Your warranty protects against defects in workmanship (manufacturing flaws, broken components, etc.)

What’s NOT covered: Normal wear and tear, user damage, accidents, or modifications

How to use it: Contact the manufacturer directly (not Posh Baby) with your warranty claim. We’ll help you with proof of purchase if needed—just email customercare@poshbaby.com

Warranty claims must be handled through the manufacturer directly, not through Posh Baby. Since we don’t carry spare or replacement parts, the vendor is best equipped to help.

However, if you need assistance obtaining proof of purchase or navigating the warranty process, we’re here to help. Email us at customercare@poshbaby.com.

If your shipment is lost, a claim must be filed with the shipping company. For faster resolution, we recommend the recipient initiates the claim.

Once the claim is completed, contact us and we’ll either issue a refund or reship the item. Note: Posh Baby is not responsible for items after delivery, including theft.

Shipping times vary depending on the item and your location.

Small items and items from our store: Typically ship within 12–24 hours via Priority Mail or UPS

Larger items (furniture and gear): Can take 1–3 days to process and 3–7 business days to deliver via FedEx or UPS. Some items are shipped directly from the central warehouse to reduce handling and minimize potential damage, as well as to support eco-friendly shipping practices. You’ll receive tracking information once your order ships.

Shipping costs vary based on order size, item weight, and destination—see your cart at checkout for the exact cost.

Ways to save on shipping:

•  In-store or curbside pickup - FREE!

“In Stock” means one of these three things:

1. In-stock - Available NOW at our Portland store or ready to ship within 12–24 hours
2. Ships from warehouse - Available but held at our warehouse; 1–2 day processing and ships via FedEx or UPS ground
3. Pickup in 5–7 days - Items ship to the store for pickup in about 5–7 days

Check the product page for which applies to that item. Inventory updates quickly since our in-store customers shop in real-time.

Occasionally, products may be backordered. If an estimated ship date is available, we’ll note it on the product page. These are pre-orders—items that will ship when available.

Important: Estimated dates are given to us by the vendor and are subject to change. If there are any changes, we will notify you immediately.

Currently, we only ship within the continental United States. We do not offer international shipping at this time.

Yes, but timing matters! If your order hasn’t been charged and processed to ship yet, we can try to change the address.

Here’s what we’ll do once we confirm it’s possible:

1. Calculate if there are any shipping cost or sales tax changes
2. Send you an updated total if needed
3. Update your delivery address

Action needed: Reach out right away at customercare@poshbaby.com or via CHAT with your new address and order details.

Order Changes

Once placed, changes can potentially be made within 24 hours. We process orders quickly, so timing is critical! Reach out immediately via CHAT or email customercare@poshbaby.com.

Cancellations

Cancellations are accepted only under specific conditions. Your card is charged immediately, so:

• If we haven’t processed it yet: Full refund
• If already processed: Refund minus 6% processing fee (covers our reprocessing costs)

Yes! But timing is everything.

Before your payment processes: FREE - No fees

After payment is captured: 3.5% reprocessing fee (covers payment processing costs)

📧 Reach out immediately: customercare@poshbaby.com or CHAT

⏰ Time is critical - Contact us right after ordering

Custom and made-to-order items are final sale - they cannot be canceled, returned, or exchanged once ordered.

Why? These items are specially ordered or made just for you.

Before you order: Take time to confirm size, color, and specifications. Email customercare@poshbaby.com if you have ANY questions about the product before placing your order—we want to make sure it’s perfect for you!

Yes! If you’re looking for a specific product from one of the brands featured on our site, we can likely help. Most items are available for special order.

Email us at customercare@poshbaby.com with details about what you’re looking for.

Nope — Oregon has no sales tax, so most orders ship completely tax-free. A few states do require us to collect sales tax. If yours is one of them, you'll see it calculated at checkout before you buy. Enjoy tax-free shopping around the country.

Yes! We offer payment plans through Sezzle. You can split your purchase into 4 interest-free payments over 6 weeks. Just select Sezzle at checkout to get started!

1. Sign in to your poshbaby.com account
2. Click the “Green Heart Smile” rewards account button on the bottom left and log in
3. In the panel, click “Ways to Redeem” to see available rewards and their point costs
4. Choose your reward, click “Redeem,” and copy the discount code
5. Paste it at checkout on your next purchase

Learn more: poshbaby.com/pages/posh-baby-loyalty-rewards

Absolutely! 🌿 Our eco-friendly collection features brands we actually trust. Each one meets our standards for sustainability, ethical practices, fair trade, natural materials, and community giving. We only stock what we feel good about recommending to you.

Browse our eco-friendly collection: poshbaby.com/collections/all-things-organic

We go up to 2T for most apparel and accessories!

Our clearance items have sizing up to 4T while supplies last. Looking ahead, we’re focusing on 2T and under for apparel and accessories.

Yes! You can include a message in the section called"Add Your Gift Message or Instructions Here" located on the Cart Page next to checkout.

Choosing the right stroller depends on your lifestyle, terrain, and how you plan to use it. Our expert team can walk you through everything in person — from city sidewalks to trail paths to travel-friendly options.

Things to consider:

• Where will you use it most? (city, suburbs, trails, travel)
• Do you need it to accommodate a car seat?
• Single or double — are you planning for more children?
• Storage, weight, and fold style

We highly recommend booking a one-on-one consultation so we can demo strollers with you in our Portland boutique — including fit checks with your vehicle.

Book a free stroller consultation

Absolutely — that's one of our specialties! Our team is trained on every product we carry and can walk you through side-by-side comparisons based on your specific needs and lifestyle.

Ways to get help:

• Visit our Portland boutique for hands-on demos
• Book a one-on-one gear consultation
• Chat with us online
• Email customercare@poshbaby.com

Book a free consultation

Yes! Visit our Portland boutique to see, touch, and test our full range of gear and furniture. Our team is on hand to answer questions, run demos, and help you find exactly what your family needs.

We recommend booking an appointment to ensure you get dedicated one-on-one time with our team — especially for strollers, car seats, and nursery furniture.

Book an appointment

Safety is our top priority. If a product we carry is subject to a recall, we will notify affected customers directly.

You can also check for recalls anytime:

• Visit the U.S. Consumer Product Safety Commission (CPSC) recall database
• Register your products with the manufacturer to receive recall notices directly

If you have concerns about a product you purchased from us, email customercare@poshbaby.com and we'll help you investigate.

Yes. We only carry brands that meet or exceed U.S. safety standards. Every product in our store has been vetted for quality, safety certifications, and reliability — it's part of what makes Posh Baby different from big-box retailers.

If you have questions about a specific product's certifications, our team is happy to help. Email customercare@poshbaby.com or chat with us online.

Get notified online: Sign up for restock notifications on the product page. We'll notify you as soon as we have an ETA.

Local to Portland? Reach out to us through chat and we'll add you to our waitlist. You might get early access if we receive inventory in-store first.

We strive to offer competitive pricing on all the brands we carry. If you've found a lower price on an identical item from an authorized retailer, reach out to us and we'll do our best to work with you.

Email customercare@poshbaby.com with a link to the competing price and we'll review it.

Assembly instructions and product manuals are typically available on the manufacturer's website. Look for a "Support" or "Downloads" section on their site, or search for your product model number.

If you're having trouble locating them, email us at customercare@poshbaby.com and we'll point you in the right direction.

Yes! Hands-on demos are one of the best parts of shopping with us. Visit our Portland boutique or book an appointment and our team will walk you through any product you're considering — strollers, car seats, carriers, nursery furniture, and more.

Book a demo appointment