Safety is our TOP priority! Many retailers will accept returns and resell that car seat, since there is no way of knowing if a car seat has been in an accident, unless there if physical damage, we will only sell a seat we know has never been used. We will not take risks with your child's safety! The technology that keeps your baby safe in the event of accident is often invisible from the outside of the car seat. Internal damage can occur without any exterior damage showing. We want you to know that when you purchase a car seat from us, it is brand new and has never been taken out of our store. For that reason, we will not allow any returns on car seats. If you are local, feel free to stop by our store prior to purchasing and test our floor models out in your car! You Can buy your seat in-store or online and choose store pickup and then schedule your install. It's that easy! Free install for any seat purchased with us.