Have a Question? 503-478-7674
Have a Question? 503-478-7674 or email
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FAQ

What does “In Stock” on a product page mean? 

Products marked as “In Stock” on our website can mean a couple of things. It can mean that we have the product at our store here in Portland, and it would be available to pick up in store or be shipped right away. Another reason that a product would be marked “In Stock” would be if the product is currently available from the vendor, and we are able to have the product shipped directly from the vendor’s warehouse to you. For this reason, being marked as “In Stock” does not necessarily mean that we have the product here at our store. If you have any questions about which products we have in store, please call us at 503-478-7674 and we would be happy to check availability. 

What does “Ships Late Nov.” (timing and months will vary) on a product page mean? 

Sometimes a product that we carry on a regular basis is backordered by the vendor. When this happens and we are provided with an estimated date that the product will be back in stock, we will pass along that estimated shipping date to our customers. If you place an order for an item with a later ship date, you are pre-purchasing that product which we will then ship to you once it is available again. We are not able to guarantee these dates, and they are subject to change at any time. If this estimated shipping date changes we will inform you via email. If an estimated shipping date gets pushed out and the timeline no longer works for you, we are always able to cancel your order as long as the product has not shipped to you yet. If you feel that you will need to cancel your order, please let us know as soon as possible so that we can make the proper arrangements. 

I want to purchase a product made by a brand that I see on your site, but I don’t see the specific product that I am looking for. Can I still order it? 

Generally speaking, we are able to order any product from any of the brands that we feature on our site. There are some exceptions (products that are not available in the United States, for example) but for the most part we can order you exactly what you are looking for. If you would like to inquire about a specific product, email us at customercare@poshbaby.com and we can provide you with details of availability, price, and timing. 

How do I go about filing a warranty claim for a product that I purchased from you? 

We offer only the highest quality brands here at Posh Baby, and the vendors that we work with stand behind their products. If you experience any problems or damage to a car seat, stroller, or piece of furniture that you purchased from our store, the vendor would like to hear from you so that they can make it right. All of our gear and furniture items come with a vendor warranty that will protect against manufacturing defects. Most of these vendors prefer that you reach out directly to them instead of coming back to our store because they have direct access to any resources they may need to fix or replace your product. That being said, if you require any assistance with attaining a proof of purchase or help navigating the warranty process we are always happy to help! 

How quickly will you ship my order? 

Most orders will ship within 1-2 business days, providing the products that you have ordered are in stock. Orders are not processed or shipped on Saturdays or Sundays except by prior arrangement. Smaller items are shipped via USPS, and larger or heavier items are typically shipped via FedEx Ground. Once an order has been shipped, you will receive an email with the tracking information. Estimated arrival dates provided by the shipper are only an estimate, and once a package has left our store we can’t guarantee arrival times. We encourage you to place your order as early as possible to avoid delays caused by shipping to occur. If you would like to place an order but have any specific deadlines that you are worried about meeting, please email customercare@poshbaby.com with your needs and we can let you know what we can do to meet them. 

Do you ship to Canada? 

We generally do not ship internationally unless the package is under five pounds and does not have a dimension longer than 12 inches. However, we are willing to provide an estimate and can ship to Canada if you pay the shipping fees. Any customs fees, duties, etc. would be your responsibility as well and are not something that we can estimate. If you would like a shipping quote, please email your full address along with the items that you would like shipped to customercare@poshbaby.com and we would be happy to provide you with one. *Please note that we will not ship car seats outside of the United States.* 

Why can’t I return my car seat? 

All car seats are final sale when purchased from us, in store or online. The technology that keeps your baby safe in the event of accident is often invisible from the outside of the car seat. Internal damage can occur without any exterior damage showing. We want you to know that when you purchase a car seat from us, it is brand new and has never been taken out of our store. For that reason, we will not allow any returns on car seats. If you are local, feel free to stop by our store prior to purchasing and test our floor models out in your car!

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